ChannelPro LIVE: Dallas

Wednesday, Oct 9, 2024 at 3:30 PM to Thursday, Oct 10, 2024 at 5:00 PM CDT

1590 Lyndon B Johnson Freeway, Dallas, Texas, 75234, United States

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Wednesday, Oct 9, 2024 at 3:30 PM to Thursday, Oct 10, 2024 at 5:00 PM CDT

Renaissance Dallas North Hotel, 1590 Lyndon B Johnson Freeway, Dallas, Texas, 75234, United States.

 

ChannelPro LIVE: Dallas is a free IT channel event for MSPs and channel partners looking to grow their business. *

Featuring expanded networking time with world-class vendors and your MSP peers, exclusive deals, prizes, and fast-paced educational sessions, ChannelPro LIVE: Dallas is a must-attend event for MSPs, VARs and channel partners looking to build profitable partnerships and accelerate revenue.  

 

OCTOBER 9 - Sessions start at 3:30pm

 

Opening Keynote: Selling AI as a Service: A Blueprint for MSPs

AI is no longer just a buzzword—it's a moneymaker that MSPs can’t afford to ignore. In this session, you'll discover how to build a robust AI as a Service model tailored to your clients' needs. We’ll talk about how to get started, practical steps for integrating AI solutions, and how to price these services effectively.

Learn how to position your MSP as a leader in cutting edge technology, drive new revenue streams, and deliver unprecedented value to your clients. Whether you're just starting with AI or looking to expand your offerings, this keynote is must-attend.

 

Brand New Ways to Use AI to Improve Your MSP

In this dynamic session, we unveil six powerful ways AI can propel your MSP business forward, providing immediate and lasting impacts. Discover how to drive business growth by automating workflows, harnessing AI-driven analytics, addressing client issues quickly and proactively, producing pro-quality marketing content, and more!  

Don't miss this opportunity to explore the tangible benefits of AI acceleration, empowering your MSP with the tools to thrive in a dynamic and competitive landscape.

 

Using AI to Deliver a Stellar Customer Experience

The AI boom is here, with companies incorporating artificial intelligence into everything from servers to smart toothbrushes. To understand how MSPs can benefit, we’ve assembled a panel of leading vendors that are leveraging AI to help their channel partners grow. We'll explore the transformative power of machine learning and discuss how it's improving security, operational efficiency, and problem solving. We’ll also discuss how automation can boost customer satisfaction, thereby making you, the MSP, look like a superhero.

 

Strategic Networking Exclusively for IT Pros: MSP Matchmaker

Unleash the power of strategic connections at our matchmaking network session. Attendees will be categorized based on their #1 need coming into ChannelPro LIVE. Then we'll connect you with an expert coach and MSP peers with complementary goals.

  • Want to find out how your colleagues are using Artificial Intelligence to improve their businesses? We’ll have an open dialogue.
  • Hoping to get more industry friends and referral business? We'll facilitate those key conversations.
  • Want to build a better vendor portfolio? Our experts will walk you through how to achieve that.

 

Welcome Cocktail Reception in the Exhibit Hall

 

OCTOBER 10 - Networking Breakfast 8:30am | Sessions start at 9:30am

 

Bouncing Back from Evil: A Case Study in Resiliency after a Massive Ransomware Attack

In this presentation, James Wroten will share his experience of the Sodinokibi attack on his MSP and his customers in November 2019. He will discuss the unthinkable path of having 65% of his customer’s endpoints completely encrypted on a Sunday afternoon. He will also detail the harrowing one foot in front of the other path of refusing to give up that turned the darkest day of entrepreneurship into today’s extremely strong and successful security-centric MSP.

 

Selling Up! Powerful Strategies for Winning Bigger Accounts

Some IT services companies are happy to sell to the smallest of SMB companies. But for many, up-market is the place to be. In this informative session, we'll share expert guidance on making a leap in customer weight class. Learn what mid-size orgs are looking for, how to get them to sign on the dotted line, and ways to continually impress them once you've won their business. 

Embrace your opportunity to become the next great MSP for businesses of 50-1000 seats!

 

Product & Services Expo Luncheon

Now is the time for you to connect with dozens of channel vendors under one roof! Many attendees consider this the highlight of our events – your chance to meet with the vendors who make your success possible. See product demos, learn about show specials, get updates on partner programs that can offer you training, marketing, financing and more. These conversations will save you money while making you money.

 

How NOT to Get Fired by Your Clients

Join us for "How NOT to Get Fired by Your Clients," a crucial guide to avoiding the top reasons MSPs lose business. Learn how to: enhance helpdesk support for client satisfaction, streamline billing, sharpen project estimates to align with client expectations, and cultivate professionalism within your team. Our experts will share strategies and experiences to help you prevent client frustration, improve retention, and secure your business's future. This is a golden opportunity for MSPs to refine their operations and safeguard their client relationships.

 

AI: A Love/Hate Story

Artificial intelligence is transforming the managed services landscape, presenting both significant opportunities and frustrating challenges. To compete in today's economy, small businesses need AI guidance and that strategic advice is very lucrative for MSPs. But many in the channel are deeply concerned by AI: the security gaps, job losses, and much more.

Do you love AI or hate it? A bit of both?

Join our experts as they have an honest discussion about the good and bad about artificial intelligence, make bold predictions about what the future holds, and talk about what YOU need to do to prepare.

 

How MSPs can win the hearts (and wallets) of Non-Profits

Non-profits are a little different than for-profit businesses, in terms of their technology needs, financial goals, and even the language they speak. Engaging with them takes a thoughtful, carefully tailored approach. But once you’ve won their trust the opportunities are vast. Join non-profit expert Rosene Johnson as she shares:

  • practical advice for addressing common non-profit pain points
  • advice for fostering stronger relationships with non-profit leaders
  • ways to win more business and unlock more recurring revenue.

 

Closing Keynote: Delivering Compliant and Highly Profitable Services Isn’t Hard – Even Without Becoming a Compliance Expert

 

Every business faces regulatory requirements and needs IT compliance support. Can you deliver compliant services without outsourcing, spending months studying rules, or stepping outside your MSP lane? The answer is absolutely YES.

Join compliance expert Mike Semel's keynote to learn how to help clients comply with the new Texas Data Privacy and Security Act and other regulations. Mike will show you how to protect clients, reduce risk, secure higher margins, and increase your sales closing rate—even if you're not an elite salesperson.

During the Q&A, bring your questions on regulations like CMMC, HIPAA, and the FTC Safeguards Rule, as well as cybersecurity frameworks like NIST CSF and NIST SP 800-171. Don't miss out on the opportunity to get answers!

 

 

 

* ChannelPro events are free for qualified MSPs and IT channel partners. Our staff reviews all registration information, and if the business details you provide on the form do not meet the required qualifications, your registration will be canceled.

 

Cancellation policy

If you reserve a hotel room, your reservation confirmation number will be sent to you one week before the show. If you do not attend the event at all and do not send us an email of your cancellation by Oct. 3, 2024, your reservation fee will not be refunded.
 
Please email us at events@channelpronetwork.com if you need to modify or cancel your registration or hotel reservation.

 

The ChannelPro Network is a media company providing targeted business and technology information for IT decision makers and channel partners. Via its websites, live events and quarterly special reports, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice for IT decision makers and channel partners. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily.

Contact the Organizer

Allen Edwards
President
Eureka Process

Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.

About Allen Edwards

President
Eureka Process
Eric Long
President
TeraCloud

Eric Long is the President of TeraCloud, a national cloud computing and managed services provider. With over 30 years of experience in the Information Technology sector, Eric has become the go-to resource for large and small companies when it comes to solving complex IT issues that decrease productivity and hurt business operations.

About Eric Long

President
TeraCloud
Mike Semel
President
Semel Consulting

Mike Semel is recognized as a thought leader in the IT, compliance and business continuity industries. He is the President and Complianceologist at Semel Consulting, focused on regulatory compliance and Business Continuity planning. Mike is a CMMC Certified Assessor (CCA), CMMC Certified Professional (CCP), CMMC Registered Practitioner, Certified Security Compliance Specialist, Disaster Recovery Institute Certified Business Continuity Professional & Certified Cyber Resilience Professional, Certified HIPAA Security Professional, and Certified Health IT Specialist. He has owned or managed MSP companies for over 30 years; served as Chief Information Officer (CIO) for a hospital and a K-12 school district; and managed operations at an online backup company. Mike is the only expert who consulted with CompTIA on the original Security Trustmark (2008), the Security Trustmark Plus (2014), and the Cybersecurity Trustmark (2023). He is the best-selling author of How to Avoid HIPAA Headaches.

About Mike Semel

President
Semel Consulting
Rosene Johnson
Founder and CEO
Mission Unleashed

Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only shaped her career but have also made a tangible difference in the world around her. Rosene's journey is marked by significant achievements and accolades, including the prestigious recognition by the Orlando Business Journal as a Top 40 under 40 business leader. Her illustrious career is highlighted by her remarkable ability to spearhead corporate social engagement initiatives, develop and execute impactful grant and revenue strategies that have secured over $10 million in funding and strategic partnerships.

About Rosene Johnson

Founder and CEO
Mission Unleashed
Ronnie Parisella
Project Manager
Databit

Ronnie Parisella is a Sr. IT Pro with over 25 years experience working in NYC IT Services. Before branching out, Ronnie worked for Charles Schwab & Co., the McGraw-Hill companies, Scholastic Books, MTV, and the New York New Media Association (NYNMA). After co-founding and running a successful MSP for 10 years, he has been a consultant to the industry fitting in where needed, from Help Desk (Have you tried turning it off and on?) to Management Consulting (Have you tried turning yourself off and on?). He has helped build or rebuild over a dozen MSPs and now is focused on excellence in Project Management through tight tracking and controls. He's a frequent contributor to numerous industry publications and was named a leading CTO under age 40 by VAR Business magazine. When not helping others build MSPs, Ronnie collects comics and shoots pool in Upstate NY.

About Ronnie Parisella

Project Manager
Databit
Ian Richardson
Partner
Fox & Crow Group

Nationally recognized as a leader in Managed Services, Ian Richardson is Founder & Principal Consultant at Fox & Crow Group, and Managing Partner of Richardson & Richardson Consulting. After a 16 year career as the founder & CEO of Doberman Tech, Ian sold his MSP at the end of 2021. That experience opened doors into a new career focused on helping fellow MSP owners scale & sell their companies. When not working with fellow entrepreneurs, Ian enjoys time with his wife & business partner Carrie, as well as their three children & dog. Look for them out around the country in #pennythevan!

About Ian Richardson

Partner
Fox & Crow Group
Corey Kirkendoll
President/CEO
5K Technical Services

Corey Kirkendoll, President and CEO of 5K Technical Services, heads a leading Managed Service Provider (MSP) serving SMBs in North Texas. With over 30 years of experience in Information Services and technology, Corey held pivotal roles at IBM, Cisco Systems, Dell, EMC, and VMware. Recognized for expertise in IT and Cyber Security, Corey's leadership drives rapid growth and industry benchmarks for MSPs nationwide. Corey prioritizes process-oriented excellence in security and compliance, setting industry standards. Beyond corporate duties, he is a prominent speaker and author, contributing to CompTIA and serving on various boards promoting diversity and inclusion. As former chair of CompTIA Managed Services Executive Council, his influence extends to Channel Advisory Boards and garnered accolades like the CompTIA Community Leadership award and ChannelPro Peer of the Year. Corey, a Tech Titan, holds certifications including CCIE, CISSP, and CCSA, and multiple degrees from Jones International University. Engaged in continuous learning, he graduated from SBA Emerging Leaders and Goldman Sachs SB 10K Programs.

About Corey Kirkendoll

President/CEO
5K Technical Services
Michael Siggins
Publisher
The ChannelPro Network

About Michael Siggins

Publisher
The ChannelPro Network
Jonathan Browning
Executive Editor & Chief Content Strategist
The ChannelPro Network

Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

About Jonathan Browning

Executive Editor & Chief Content Strategist
The ChannelPro Network
Matt Whitlock
Tech Editor
The ChannelPro Network

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as sports cheerleader, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA batteries, and fixer of computers.

About Matt Whitlock

Tech Editor
The ChannelPro Network
James Wroten
CEO
Intelos

James Wroten is the CEO of Intelos. James is a 20+ year veteran in the IT industry. James's experience ranges from working within enterprise IT departments to helping startup businesses identify a simple IT strategy within a limited budget. Intelos is an MSP based in Austin, TX with engineers based throughout central Texas, Houston, and central Louisiana. Intelos empowers businesses with forward-thinking Cloud, Cybersecurity, Compliance, and Managed IT services. Our goal is innovative IT solutions with superior results. James prides Intelos as a security first MSP. With the company's history in incident response, we have a strong goal to ensure our customers never experience the wrath and damage caused from a successful attack. We continuously refine our security stack, posture, processes, and customer environments to always ensure the best protection.

https://intelos.com/

About James Wroten

CEO
Intelos